Frequently Asked Questions

Do I need a face mask?

Wearing a face covering (including disposable or reusable face masks) helps keep you and others safe.

Face coverings help stop droplets spreading between people when someone speaks, laughs, coughs, or sneezes. This includes when someone who might be ill, but feels well or is unaware that they are ill.

If you live in Victoria, current government restrictions require that due to coronavirus (COVID-19), you must wear a face covering when you leave your home, unless you have a lawful excuse or exemption. For more information, please check the website for the Victorian Department of Health and Human Services. For the rest of the country, wearing a face covering or mask remains highly recommended for preventing or limiting transmission of viruses where you are unable to distance yourself from other people outside your household.

In addition to wearing a face covering, the best way to protect other people against coronavirus is keeping 1.5 metres apart, wash your hands often, and cough or sneeze into your elbow or tissue. Face coverings are an additional protective physical barrier to protect you and your loved ones.

Where are your masks manufactured?

We source disposable face masks from all over the world. Our products are carefully chosen to ensure that the manufacturer complies with international manufacturing, health and safety standards.

Our current products are sourced from an experienced and trusted manufacturer based in Hong Kong who is certified compliant with international manufacturing standards. You can find more details regarding our face mask certifications here.

Where do your products ship from?

Our products from The Friendly Mask Company are shipped to you directly from our warehouse located in Melbourne, Victoria.

How are your masks packaged?

Our Sunlight masks that are boxed (standard adult and kids masks) are packed as 10 individual masks in 1 resealable pack. 1 box of 50 masks therefore contains 5 separate packs of 10 masks each. Our coloured and patterned masks that are packaged in a bag with 12 masks each, each mask is individually sealed.

Do your masks have an expiry date?

Our Sunlight masks are valid for use within 2 years of the manufacturing date. The end of the validity period is marked on each individual box.

For specific expiry dates on our current stock, please see the Additional Information on the product listing.

How do I safely put on and take off a face mask?

For more information on how to safely put on and take off a face mask, please check this instructional video published by the Victorian Department of Health and Human Services.

If you have any questions, please contact us at or via our Contact page.